Managers often feel "stuck in the middle" between managing their direct reports and reporting to their leaders. Not to mention, when they spend much of their day in meetings, their team members are left waiting to get direction, approvals and feedback from them. Numerous distractions at work can affect their ability to focus and perform at high levels. When something goes wrong or an important decision needs to be made, managers must often drop what they are doing and get involved. Flexibility in how work gets done is important because solutions to the problems that managers are tasked with solving are not always obvious.Īlso part of a manager's daily duties is dealing with interruptions and distractions at work: Managers are 67% more likely than individual contributors to strongly agree they have a lot of interruptions at work. Managers have the autonomy to choose how work gets done and how problems get solved. Of course, some of the ambiguity is due to managers being in a relatively complex and ambiguous role. The misalignment between formal work expectations and what is actually required of them daily contributes to confusion and sows distrust toward corporate processes and formal communication in general. Less than half of managers (41%) strongly agree that their job description aligns with the work they do. The problem begins with managers' formal work expectations. Even more disturbing is that a manager is less likely than an individual contributor to know what's expected of them at work. Globally, only half of employees strongly agree that they know what is expected of them at work. ![]() Success in any role requires clear, achievable work expectations, yet this basic need often goes unmet for employees. While the role of manager may differ from business to business, Gallup has discovered that many managers best serve their companies as coaches, not command-and-control style bosses. And they may work to advance or repair customer relationships. They may make decisions about workload distribution and allocation of team resources. The manager is often instrumental in deciding whom to hire, how to position or advance an employee, and whom to let go. Their responsibilities range from getting work done through others to completing their own assignments, to engaging and developing their team members. ![]() Oftentimes, though, managers have a multitude of responsibilities, from communicating an organization's vision to daily management duties like coordinating work, making decisions and solving problems. The role of a manager won't be the same for all organizations. Gallup defines a "manager" as someone who is responsible for leading a team toward common objectives.
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